Introduction

Welcome to Royalfurr’s Terms and Conditions. These terms govern your use of our website, products, and services. By accessing or using Royalfurr’s website or making a purchase, you agree to be bound by these Terms and Conditions. Please read them carefully.

These Terms and Conditions constitute a legally binding agreement between you and Royalfurr Pet Nutrition Inc. (“Royalfurr,” “we,” “us,” or “our”). If you do not agree with any part of these terms, you may not access our website or use our services.

Website Usage Terms

Our website is provided on an “as is” and “as available” basis. Royalfurr makes no representations or warranties of any kind, express or implied, regarding the operation of the website or the information, content, materials, or products included.

Permitted Use

You may use our website for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Engage in unauthorized framing or linking to our website
• Attempt to gain unauthorized access to any portion of the website
• Interfere with the proper working of the website
• Collect or harvest any personally identifiable information from the website

User Content

If you submit reviews, comments, or other content to our website, you grant Royalfurr a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

Account Registration & Security

To access certain features of our website or to make purchases, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Immediately notify Royalfurr of any unauthorized use of your account
• Ensure that you exit from your account at the end of each session
• Use reasonable efforts to prevent unauthorized access to your account

Royalfurr reserves the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

Ordering Process

By placing an order through our website, you are making an offer to purchase products. All orders are subject to acceptance and availability.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Errors in product or pricing information
• Errors in your order
• Suspected fraudulent activity

Product Information

We strive to display our products and their colors as accurately as possible. However, we cannot guarantee that your computer’s display of any color will be accurate. Product packaging may vary from that shown on our website. All descriptions of products are subject to change at any time without notice, at our sole discretion.

Payment Terms

We accept various payment methods as indicated on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.

Pricing

All prices are shown in US Dollars and do not include taxes or shipping costs, which are calculated at checkout. We reserve the right to change prices at any time without prior notice.

Payment Security

Royalfurr uses industry-standard encryption to protect your payment information during transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Shipping Policies

Royalfurr ships to addresses within the United States and select international destinations. Shipping times and costs vary based on location and shipping method selected at checkout.

Delivery Timeframes

While we make every effort to meet estimated delivery times, Royalfurr is not responsible for delays due to shipping carriers, customs processing, or other circumstances beyond our control.

International Shipping

For international orders, you are responsible for any customs duties, taxes, or other fees imposed by your country. Royalfurr is not responsible for any customs-related delays or confiscations.

Returns & Refunds

We want you and your pets to be completely satisfied with your purchase. If you’re not satisfied for any reason, you may return most unused, unopened items within 30 days of delivery for a full refund or exchange.

Return Process

To initiate a return:

1. Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number
2. Package the item securely with all original packaging
3. Include the RMA number on the outside of the package
4. Ship the package to the address provided by our customer service team

Refund Timeline

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Intellectual Property Rights

All content on the Royalfurr website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Royalfurr or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.

Trademarks

Royalfurr, the Royalfurr logo, and all related product and service names are trademarks of Royalfurr Pet Nutrition Inc. or its affiliates. You may not use these marks without the prior written permission of Royalfurr.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and make personal use of our website. This license does not include the right to:

• Modify or copy the materials
• Use the materials for any commercial purpose
• Attempt to decompile or reverse engineer any software contained on the website
• Remove any copyright or other proprietary notations
• Transfer the materials to another person or “mirror” the materials on any other server

Privacy Policy References

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. Our Privacy Policy outlines how we collect, use, and protect your personal information.

By using our website, you consent to the data practices described in our Privacy Policy. We encourage you to review our Privacy Policy to understand our practices regarding your personal information.

Dispute Resolution

Any dispute arising from or relating to these Terms and Conditions or your use of our website shall be resolved through the following process:

Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@royalfurr.com. We’ll try to resolve the dispute by contacting you via email.

Arbitration

If we can’t resolve the dispute informally within 30 days, any controversy or claim arising out of or relating to these Terms shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law.

Limitation of Liability

To the fullest extent permitted by law, Royalfurr shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from:

• Your use or inability to use the website or services
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website
• Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website

In no event shall Royalfurr’s total liability to you for all damages, losses, or causes of action exceed the amount you paid to Royalfurr in the last six (6) months, or $100, whichever is greater.

Changes to Terms

Royalfurr reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of revised Terms and Conditions means that you accept and agree to the changes.

We will notify registered users of material changes to these Terms by email or by a notice on our home page. It is your responsibility to check this page periodically for changes.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at: